We have a 12-hour cancellation policy for all group classes. Unlimited members are charged $15 for late cancellations and $25 for no-shows. Clients with any other package forfeit their class credit. Due to the limited number of reformers available in each session, we strictly enforce this policy.

All cancellation requests or schedule changes received via email are invalid. To avoid these penalties, please manage your reservation online at least 12 hours before the start of your class. 

We have a 24-hour cancellation policy for all private sessions. Clients are charged 50% for late cancellations and forfeit their session credit for no-shows. Out of respect for our instructor's time and energy, we strictly enforce this policy.

All cancellation requests or schedule changes received via email are invalid. To avoid these penalties, please manage your reservation online at least 24 hours before the start of your class. 

Grip socks are required for all group classes and private sessions. No socks? No problem! We sell grip socks at the studio.

Waitlist. If a class is full, you may choose to join the waitlist. When a spot becomes available, the system will automatically add the first person on the waitlist to the class up to 8 hours before class start time.

If a spot opens within 8 hours of class, an automated SMS will be sent to everyone on the waitlist. The first person to respond and accept the spot will be booked into the class.

Members are responsible for actively managing their waitlisted classes. If you are no longer available to attend, please remove yourself from the waitlist. If you choose to waitlist multiple classes on the same day, it is your responsibility to monitor your positions and manage them accordingly.

Late cancellation and no-show fees apply to all waitlist bookings. No exceptions.

No late entry to classes. For safety and to minimize disruption, we have a strict no-late-entry policy. If you are not present when class begins, you will be marked as a no-show, and your spot may be offered to a standby student. Class credits will not be refunded.

New to our studio? Welcome! To ensure safety and a supportive first experience, all new members are required to arrive at least 10 minutes before their first class. This allows time to meet your instructor, receive a walkthrough of our reformer, and settle into the space. If you’re new to High Intensity Pilates, we recommend starting with our Fundamentals class to build a strong foundation in form and technique.

Existing Members. We suggest arriving at least 5 minutes early for a smooth check-in experience. If you are absent by the time class starts, you will be marked as a no-show, and your spot may be offered to a standby student. Class credits will not be refunded.

Membership Freeze. Members may request to freeze their auto-renewing membership for up to 30 days within a billing cycle. Email requests to topanga@awenpilates.com.

Monthly Memberships. By signing up for a Monthly Membership, you are agreeing to the terms and conditions outlined below.

All Memberships automatically renew monthly until canceled online. Cancellation requests cannot be made after the monthly payment has been processed. All sales are final. No refunds.

AUTO-RENEWING MONTHLY MEMBERSHIP TERMS + CONDITIONS

This Automatic Recurring Payment Agreement (the "Agreement") is a contract between you and Awen Studios LLC (DBA Awen Pilates) to set up automatic recurring payments for your selected membership (the "Monthly Membership").

All Monthly Memberships offered by Awen Studios LLC (DBA Awen Pilates) automatically renew monthly until canceled online. By signing up for an auto-renewing Monthly Membership, you are agreeing to automatic recurring payments for your selected membership (the "Monthly Membership").

Your membership (the "Monthly Membership") begins when you electronically sign and accept this Agreement. Monthly Memberships only provide access to regularly scheduled group classes. All privates, workshops, training programs, and events require additional payments.

You will not receive advance notice of this monthly payment (the "Monthly Amount"). Your Monthly Amount will be automatically charged to your specified payment method on or around the effective date of this Agreement unless membership (the "Monthly Membership") is prepaid in full and will continue until your Monthly Membership is canceled online. All Monthly Memberships require a valid credit or debit card to be on file at all times.

The system automatically schedules re-runs when a membership (the “Monthly Membership”) renewal payment fails. The member will lose access to their Monthly Membership if all payment re-runs fail. In addition, any future bookings and appointments made with the membership (the "Monthly Membership") are automatically canceled.

AGREEING TO THE AUTO-RENEWING MONTHLY MEMBERSHIP TERMS + CONDITIONS

I acknowledge and understand the terms and conditions outlined in this Agreement.

I authorize Awen Studios LLC (DBA Awen Pilates) to charge the required monthly amount to my specified Payment Method.

By providing my payment information (“Payment Method”), I am agreeing to automatic recurring payments until I cancel my membership.